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Are you unhappy about how you were treated by a consular officer? File a complaint!

Posted: February 5th, 2010 | Author: | Filed under: National News | No Comments »

The Department of State just released the following procedures to file complaints against Consular Officers.  Send information about the incident to:

Visa Office
CA/VO/P/I
Room 703
2401 E Street NW
Washington, DC 20037

Please note that the complaint should include as much information as possible including: the name of the consulate where the incident occurred, the date you visited the consulate, the time that you met with a consular officer, the physical appearance (or name, if possible) of the consular officer (sex, approximate age, hair color and other distinguishing characteristics), the window number at which you met, and a detailed explanation as to why you believe you were treated poorly.  They recommend you provide your name, case number if you have one, and passport number.  A complaint may not change the outcome of your case, but it could affect the actions of the consular officer in future cases.

The Department of State gave a second way to send information about fraud, waste, mismanagement, abuse or misconduct in Department of State programs:
Contact the Office of the Inspector General (OIG) by email at oighotline@state.gov or by telephone at 1-800-409-9926.