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Are you unhappy about how you were treated by a consular officer? File a complaint!

Posted: February 5th, 2010 | Author: | Filed under: National News | No Comments »

The Department of State just released the following procedures to file complaints against Consular Officers.  Send information about the incident to:

Visa Office
Room 703
2401 E Street NW
Washington, DC 20037

Please note that the complaint should include as much information as possible including: the name of the consulate where the incident occurred, the date you visited the consulate, the time that you met with a consular officer, the physical appearance (or name, if possible) of the consular officer (sex, approximate age, hair color and other distinguishing characteristics), the window number at which you met, and a detailed explanation as to why you believe you were treated poorly.  They recommend you provide your name, case number if you have one, and passport number.  A complaint may not change the outcome of your case, but it could affect the actions of the consular officer in future cases.

The Department of State gave a second way to send information about fraud, waste, mismanagement, abuse or misconduct in Department of State programs:
Contact the Office of the Inspector General (OIG) by email at or by telephone at 1-800-409-9926.

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Written by Chris Jaensch

Chris Jaensch

Attorney P. Christopher Jaensch received a Bachelor of Arts degree in History in 1992 and a Juris Doctor degree in 1995 from the University of Florida. While at UF, he was a member of Sigma Chi Fraternity, Phi Beta Kappa Society and Florida Blue Key, the oldest and most prestigious leadership honorary in the state of Florida.

Mr. Jaensch is a member of the Florida Bar, the American Immigration Lawyers Association (AILA) and the Sarasota Bar Association. He has served as President of the Sarasota-Manatee International Trade Club and served as Regional Vice Chair, Tampa Bay, for the Central Florida Chapter of AILA. He was a member of City of Sarasota Charter Review Committee and has been active in several local organizations, including the influential Laurel Park Neighborhood Association in downtown Sarasota.

Mr. Jaensch has over 18 years of experience in the field of immigration and nationality law and focuses his practice on four primary categories (a) investors and entrepreneurs, (b) business executives, managers and professionals, (c) amateur and professional athletes and coaches and (d) performing artists and immigrants with extraordinary ability.

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